Parking
All parking in downtown Sumter is FREE. You can park on the street for up to four hours or park all day in any of the public parking lots and parking garages. All public parking is less than a five minute walk from the theatre.
Accessibility
Seating and assistance for persons with special needs are available. Designated seating is reserved for patrons in wheelchairs and is only available when purchasing tickets in person or over the phone. The balcony and box seating is accessible only by two flights of stairs. Please notify our Box Office before you purchase tickets if anyone in your party requires special seating due to visual, auditory or physical impairments.
Concessions
The concessions stand is open one hour before curtain and during intermission. Snacks and drinks purchased at the concessions stand are permitted in the seating area.
Will Call
The Box Office is open Tuesday through Friday 11 am – 5 pm on non-performance days. The Box Office opens 90 minutes prior to curtain on performance days.
Late Arrivals
Late patrons are seated at the discretion of the House Manager at an appropriate break in the performance.
Cancelled & Rescheduled Events
If the event you plan to attend is cancelled due to factors out of our control, we will inform you of the cancellation and refund your order. If your event is rescheduled, we will inform you of the rescheduled date and give you the option to attend the new date or receive a refund.
Lost & Found
The Sumter Opera House is not responsible for any items lost or stolen. Please turn in any article found to our Box Office. Items found by other patrons or our staff will be placed in the Box Office and kept for 30 days. Unclaimed items will then be donated. Personal items such as wallets, purses, cell phones, or jewelry will be returned to their proper owners when provided with identification and an accurate description of the item.
Gift Certificates
Gift certificates can be in any denomination and are available for purchase through the Box Office. Gift certificates are good for any event for which tickets are available and on sale to the public. Valid for one year from date of purchase.
Restrooms
Restrooms are located in the lobby and in the City Centre.
Theatre Etiquette
We want every visit to the Opera House to feel warm and welcoming, for you and everyone around you. A little consideration goes a long way in our intimate space, so here are a few friendly reminders to help the evening go smoothly for all our guests.
If something is bothering you during a performance, please don't hesitate to find a member of our staff. We're happy to help.
Being a Great Neighbor
The Sumter Opera House is an intimate space, which means a little extra courtesy goes a long way toward everyone having a great night.
Timing Your Entrances and Exits
If you need to step out, intermission or a natural break in the performance is the best time to do it. It keeps things smooth for everyone around you.
Little Ones Welcome
Kids are always welcome at the Opera House! If a young patron needs a moment to reset, feel free to step into the lobby and rejoin when they're ready.
Quiet, Please!
Once the show starts, please silence or turn off cell phones and keep conversation to a minimum. Your neighbors (and the performers!) will thank you.
Save it for Intermission
Texting and scrolling can wait. The glow from a phone or tablet is easy to spot from a few rows back and can pull focus from the stage.
Keeping it Tidy
Snacks and drinks from the concessions stand are welcome in your seat. Just take your trash with you when you go, or drop it in one of the bins around the venue.
Cameras & Recording
Some performances allow photos, others don't. We'll always let you know with signage or an announcement before the show. If photography is permitted, please turn it off the flash; it's tough on performers' eyes.
Mailing List
The Sumter Opera House maintains an e-mail mailing list comprised of only those individuals who have specifically requested to receive updates. E-blasts are generally sent out weekly and keep recipients up-to-date on the latest news, upcoming events, and special offers. We will not sell or share this list with anyone and you may unsubscribe at any time. You may sign up for the mailing list by visiting SumterOperaHouse.com or by visiting the Box Office.